Stress in the digital workplace
”Stupid ****** system!” is certainly something that many people have muttered at work; over computer systems, databases, intranets that are hard to navigate and impossible to comprehend – but that you have to use, nevertheless.
Badly designed and implementd computer systems have created several new kinds of work-related stress. And the gap between the many burdensome systems we are forced to use at work, and the smart, pleasant applications we use as consumers (as in our smartphones), is actually widening.
Furthermore, IT systems are a major force behind the re-shaping work towards more and more 'command and control', and behind the rise of the 'audit society' and a "Bureaucracy 2.0" in many organisations.
This is a blog about the problems, and the solutions.
I’m extremely proud to be the recipient of Sweden’s finest award in human-computer interaction: Stimdis’s Grand Prize. Stimdi is the Swedish professional organisation for everyone active in HCI, in interaction design (IXD), user experience (UX), information architecture (IA) and all … Läs mer
We’re very happy to welcome the distinguished Secretary of State, Ms. Hillary Clinton to the ranks of our campaign for consumer-grade usability in enterprise software. She joins her colleague, the former Swedish Minister for Foreign Affairs, Mr. Carl Bildt, who … Läs mer
Fun metaphor from a great talk by @oscarberg of The Content Economy, given at Intranatverk, the intranet conference in Gothenburg (May 21, 2013).
Per Axbom, James Royal Lawson and me talking about poorly designed digital systems and the work related stress this causes. Where did it all go wrong? How do we fix it? Can we fix it? Listen to it here: Episode … Läs mer
Now with full and corrected speaker’s notes.
Donald Norman just tweeted: ”Design of Everyday Things, Revised now on track. Pub date August. Same length but w/ new examples, HCD methods, signifiers – eBook in color.” Cool! ”Signifiers” is what Norman now prefers instead of ”affordances”, the term … Läs mer
One of many bad ideas: not to do user testing. ”… ORCA, [the Romney campaign’s] much-touted computer system for tracking voters on Election Day, collapsed. It was supposed to be a high-tech approach to poll-watching, a system by which campaign … Läs mer