Stress in the digital workplace
”Stupid ****** system!” is certainly something that many people have muttered at work; over computer systems, databases, intranets that are hard to navigate and impossible to comprehend – but that you have to use, nevertheless.
Badly designed and implementd computer systems have created several new kinds of work-related stress. And the gap between the many burdensome systems we are forced to use at work, and the smart, pleasant applications we use as consumers (as in our smartphones), is actually widening.
Furthermore, IT systems are a major force behind the re-shaping work towards more and more 'command and control', and behind the rise of the 'audit society' and a "Bureaucracy 2.0" in many organisations.
This is a blog about the problems, and the solutions.
Kategoriarkiv: Events and conferences
On the same subject that we spoke in the UX Podcast – the increasing complexity, and the suspicion that we’re on the curve of diminishing returns from digital investments – here’s my keynote ”What if digital stops delivering value?” from … Läs mer
Last week, I gave the closing keynote at Nordic Ergonomics Society annual conference, in Lillehammer, Norway. It was called ”Stupid bloody system: Why usability fails”. You can view and download the slides from Speakerdeak. Picture from tweet by Linda Björk … Läs mer
I will confess to being a bit nervous before my keynote – ”The digital workplace: how to avoid Parkinson’s Law and Bureaucracy 2.0” – at the Intranets2014 conference in Sydney. Would an Australian audience recognize the dilemmas I was to … Läs mer
I am deeply honoured to have been invited to give a keynote at the Intranets2014 conference in Sydney, Australia, in May 2014. And of course very excited, too! Thanks to the lovely people at Step Two Designs, who organises the … Läs mer
Fun metaphor from a great talk by @oscarberg of The Content Economy, given at Intranatverk, the intranet conference in Gothenburg (May 21, 2013).
This is my opening keynote from the great Booster conference in Bergen, Norway earlier this month. My focus here is to encourage developers to take on the often stupid enterprise systems that we have to use in the workplace. And … Läs mer