Stress in the digital workplace
”Stupid ****** system!” is certainly something that many people have muttered at work; over computer systems, databases, intranets that are hard to navigate and impossible to comprehend – but that you have to use, nevertheless.
Badly designed and implementd computer systems have created several new kinds of work-related stress. And the gap between the many burdensome systems we are forced to use at work, and the smart, pleasant applications we use as consumers (as in our smartphones), is actually widening.
Furthermore, IT systems are a major force behind the re-shaping work towards more and more 'command and control', and behind the rise of the 'audit society' and a "Bureaucracy 2.0" in many organisations.
This is a blog about the problems, and the solutions.
When I (and others) argue that computer systems in the workplace should be less confusing, and easier to use, the notion of “delightful complexity” often comes up – perhaps as a question from the audience. For example, that happened last … Läs mer
Not new, but Kathy Sierra’s Featuritis-curve is too good to not repeat at the beginning of the year. To show a real-life example, from 2013: this interface from an enterprise system has 11 menus, 14 tabs, 9 buttons, around 20 … Läs mer
I snapped this pic in the transfer bus from central Stockholm to the ferry terminal (click to see a larger image). I counted to ten different screens around the driver’s seat. Nine were special devices, mounted to the dashboard: the … Läs mer
Yongfook, entrepreneur based in Singapore, encourages startups to take on the challenges of enterprise software: ”Every day, hundreds of millions of people go to work and hate the piece of shit software they have to use to perform their jobs. … Läs mer