Stress in the digital workplace
”Stupid ****** system!” is certainly something that many people have muttered at work; over computer systems, databases, intranets that are hard to navigate and impossible to comprehend – but that you have to use, nevertheless.
Badly designed and implementd computer systems have created several new kinds of work-related stress. And the gap between the many burdensome systems we are forced to use at work, and the smart, pleasant applications we use as consumers (as in our smartphones), is actually widening.
Furthermore, IT systems are a major force behind the re-shaping work towards more and more 'command and control', and behind the rise of the 'audit society' and a "Bureaucracy 2.0" in many organisations.
This is a blog about the problems, and the solutions.
Kategoriarkiv: At work
When I (and others) argue that computer systems in the workplace should be less confusing, and easier to use, the notion of “delightful complexity” often comes up – perhaps as a question from the audience. For example, that happened last … Läs mer
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I have a piece over at Medium, called Tomorrow’s technology, yesterday’s insights. It’s about how the tech industry now tries to convince HR that big data, harvested through surveillance of employees, is a must-have – and the roots and implications … Läs mer
We’re very happy to welcome the distinguished Secretary of State, Ms. Hillary Clinton to the ranks of our campaign for consumer-grade usability in enterprise software. She joins her colleague, the former Swedish Minister for Foreign Affairs, Mr. Carl Bildt, who … Läs mer
New tractors, combines and other farm equipment are so full of digital bells and whistles, that they’re becoming hard to use and extremley hard to maintain and fix, says Wired: ”Farm auction expert Greg Peterson noted that demand for newer … Läs mer
On a more serious note (than the last post): Leisa Reichelt, who is Head of User Research at the Government Digital Service in the UK Cabinet Office, has a great post On the unusability of internal systems at her blog … Läs mer
Henrik Ahlén was bewildered. Each of the three computers he was looking at was connected to a humming test tube rocker (the machine that rocks your blood test sample, so it won’t coagulate). But something wasn’t right. These computers were … Läs mer
In most industries, automation leads to increased efficiency, even employee layoffs. In health care, it seems, the computer has created the need for an extra human in the exam room. A Busy Doctor’s Right Hand, Ever Ready to Type (Jan … Läs mer
One of my points is that stupid IT systems put a heavy cognitive load on the users. Cognitive processing – aka ”to have to think” – is actually hard work. We can see it in rising levels of stress and … Läs mer