Donald Norman just tweeted: ”Design of Everyday Things, Revised now on track. Pub date August. Same length but w/ new examples, HCD methods, signifiers – eBook in color.”
Cool! ”Signifiers” is what Norman now prefers instead of ”affordances”, the term introduced in the original The Design of Everyday Things in 1988 (or, in fact, The Psychology of Everyday Things, as it was first called).
Stress in the digital workplace
”Stupid ****** system!” is certainly something that many people have muttered at work; over computer systems, databases, intranets that are hard to navigate and impossible to comprehend – but that you have to use, nevertheless.
Badly designed and implementd computer systems have created several new kinds of work-related stress. And the gap between the many burdensome systems we are forced to use at work, and the smart, pleasant applications we use as consumers (as in our smartphones), is actually widening.
Furthermore, IT systems are a major force behind the re-shaping work towards more and more 'command and control', and behind the rise of the 'audit society' and a "Bureaucracy 2.0" in many organisations.
This is a blog about the problems, and the solutions.